Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding agreement between you and Double Ought LLC, a Washington limited liability company doing business as OfferSignal ("OfferSignal," "we," "us," or "our"). They govern your access to and use of offersignal.ai, app.offersignal.ai, and all related software, reports, and services (together, the "Service").

By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you are using the Service on behalf of a brokerage, team, or other organization, you represent that you have authority to bind that organization, and "you" includes it. If you do not agree, do not use the Service.

These Terms are between OfferSignal and you, the licensed professional who holds the account. Buyers, sellers, and other people who receive a report you generate are not users of the Service and are not parties to these Terms. Your relationship with them is governed by your own agreements, your license, and applicable law.

IMPORTANT: Section 13 contains a binding arbitration agreement and class-action waiver, and Sections 10 and 11 limit our liability. Please read them carefully.

2. What the Service Does

OfferSignal is business software for licensed real estate professionals. You enter the terms of one or more purchase offers from the written contract, including offer price, earnest money, contingencies, closing timeline, seller credits, appraisal gap coverage, pre-approval tier, and proof of funds. The Service scores each offer on a 0–100 scale, produces written analysis and recommendations, and generates a PDF report carrying your branding.

The Service operates in two modes. Buyer Mode is advisory: it helps you evaluate and strengthen an offer your client is making. Listing Mode is seller-strategic: it helps you compare and respond to offers received on a listing. Both modes work only from the data you enter.

The Service is a tool. It is not a real estate brokerage, lender, appraiser, attorney, tax adviser, or fiduciary, and it does not represent buyers or sellers. OfferSignal does not provide legal, financial, tax, appraisal, lending, or real estate brokerage advice.

3. Eligibility, Accounts, and Professional Representations

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for keeping your login credentials confidential, for all activity under your account, and for providing accurate account information. Notify us immediately of any unauthorized use at support@offersignal.ai.

Each account is for a single named user unless your plan expressly includes additional seats. Sharing credentials outside the seats you have purchased is a violation of these Terms.

By using the Service in connection with any real estate transaction, you represent and warrant on a continuing basis that: (a) you hold, and will maintain, every license required to perform the real estate activities for which you use the Service; (b) you will comply with the federal Fair Housing Act (42 U.S.C. § 3601 et seq.), the Equal Credit Opportunity Act to the extent it applies to you, all state and local fair-housing and anti-discrimination laws, and all real estate licensing laws, regulations, and rules of professional conduct that apply to you; (c) you will comply with the policies of your brokerage and any association, MLS, or board of which you are a member; and (d) you will make every disclosure to your clients that those laws and policies require concerning your use of the Service and its output.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable real estate, lending, consumer-protection, privacy, and fair-housing laws. You may not:

• Present OfferSignal output to any person as a guarantee, appraisal, opinion of value, or substitute for your own professional judgment
• Enter data you know to be false, or use the Service to produce misleading analysis for any person
• Use the Service to make, support, or justify any decision that discriminates on the basis of race, color, religion, national origin, sex, familial status, disability, or any other class protected by federal, state, or local fair-housing law
• Reverse engineer, scrape, copy, benchmark for a competing product, or attempt to extract the scoring methodology, weights, thresholds, generated-language templates, or PDF generation system
• Resell, sublicense, or provide the Service to third parties, or use it to build a competing product
• Interfere with the Service, circumvent plan limits, or access it by automated means other than our published interfaces

5. Plans, Billing, Trials, Cancellation, and Refunds

Plans. OfferSignal offers a Free plan and paid plans (currently Starter, Pro, and Unlimited). Features, usage limits (such as analyses per month, offers per analysis, and saved scenarios), and prices are those stated on our pricing page at the time of purchase and may change prospectively with notice. Some paid plans are offered on monthly and annual terms; others are monthly only.

Payment. Payments are processed by Stripe. By starting a paid plan you authorize Stripe to charge your payment method for the plan price, plus any applicable taxes, at the start of each billing period. We do not store your card details.

Automatic renewal. Paid subscriptions renew automatically at the end of each monthly or annual billing period at the then-current price for your plan until you cancel. If a payment fails, Stripe will retry it over the following days; while a payment is past due, your account operates with Free-plan features, and if the retries do not succeed your subscription is canceled and your account moves to the Free plan.

Pro trial. The Free plan requires no credit card. The Pro plan includes a 7-day free trial, and a valid credit card is required to start it. If you do not cancel before the trial ends, the trial converts automatically to a paid Pro subscription and your card is charged the then-current Pro price for the term you selected. Changing to a different plan during the trial ends the trial immediately and begins paid service on the new plan. Trials are available once per account.

Cancellation. You may cancel at any time from Settings → Manage subscription, which opens the Stripe billing portal. Cancellation takes effect at the end of the billing period you have already paid for; you keep full access until then, nothing further is charged, and your account then moves to the Free plan. Your saved analyses and reports remain attached to your account after a downgrade, subject to the limits of the Free plan and to Section 16.

Plan changes. If you upgrade or downgrade between paid plans, or switch between monthly and annual billing, the change takes effect immediately, the difference for the remainder of the current period is prorated, and any amount due is invoiced right away.

Refunds. Except where required by law, all fees are non-refundable. We do not refund or credit unused days when you cancel, and we do not refund a charge that results from a trial you did not cancel before it ended. Promotional pricing (such as beta or launch discounts) applies only for the period and plan stated in the offer and ends when that period expires.

6. Your Content, Client Information, and Reports

You retain ownership of the offer data, property details, offer labels, client information, and branding assets (name, headshot, logo, brokerage, contact details, custom footer and call-to-action text) that you submit ("Your Content"). You grant us a non-exclusive, worldwide license to host, process, and display Your Content solely to provide, secure, support, and maintain the Service.

You may enter information about other people, including names of buyers, sellers, or other parties, in offer labels and property fields. You are solely responsible for having the right to enter and use that information, for entering only what you need, and for meeting your obligations to those people under applicable privacy law, your license, and your brokerage policies. We process it only as your service provider, as described in our Privacy Policy.

Reports generated by the Service are licensed to you for use in your own professional practice with your own clients, including presenting them to and sharing them with those clients. You may not resell or redistribute reports as a standalone product, and you may not remove or alter the disclaimer language the Service prints on them.

7. Nature of the Output; Independent Professional Judgment

How scores are produced. The score, tier, recommendations, and written analysis are produced by a deterministic, rules-based scoring engine that applies fixed, calibrated weights and thresholds to the offer terms you enter and the market condition you select. The same inputs always produce the same output. The engine does not use machine learning or a generative AI model, is not trained on customer data, and does not learn from your transactions. Written analysis is assembled from fixed templates driven by the same inputs.

Not a prediction. The score is a calibrated measure of the structural strength of an offer as entered. It is not a forecast, probability, or prediction of what any seller, buyer, lender, appraiser, or market will do, and we make no guarantee that any offer will be accepted, countered, or rejected, that any transaction will close, or that any price, appraisal value, or other outcome will occur. Output may be incomplete, inaccurate, or unsuitable for a given transaction, market, or client, and depends entirely on the accuracy of what you enter.

Informational only. All output is informational analysis provided to you, a licensed professional, for decision support. It is not legal, financial, tax, appraisal, lending, or real estate brokerage advice, and it is not an opinion of value.

Your judgment governs. You agree that: (a) you will exercise your own independent professional judgment on every transaction and will review and verify output before relying on it or sharing it with any client; (b) you alone are responsible for the advice you give, the offers you recommend, the strategy you pursue, and every decision made in a transaction; (c) you will not represent to any person that OfferSignal predicts, guarantees, or determines the outcome of any offer, negotiation, or transaction; and (d) you are solely responsible for ensuring that your use of the Service and any output complies with fair-housing laws, your licensing obligations, your brokerage policies, and your duties to your clients. Nothing in the Service is intended to, and you agree it will not be used to, evaluate any person on the basis of a protected characteristic.

8. Intellectual Property

Ours. The Service and everything that makes it work, including the software, the scoring engine and its methodology, weights, thresholds, and calibration, the generated-language templates, the report format, layout, and design of the PDF reports, the Signal Score name, the OfferSignal name and logo, and all related text, graphics, and documentation, are owned by Double Ought LLC or its licensors and are protected by copyright, trade secret, trademark, and other intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your internal professional purposes. All rights not expressly granted are reserved.

Yours. As between you and us, you own Your Content, including the data you enter and your branding. Nothing in these Terms transfers ownership of Your Content to us, and nothing transfers ownership of the Service, the engine, or the report format to you. A report you generate is a combination of both: you may use it as described in Section 6, and our rights in the format and methodology are unaffected.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

9. Privacy

Our collection and use of personal information, including the transaction data you enter, our retention practices, our subprocessors, and how to request deletion or export, are described in our Privacy Policy, which is part of these Terms.

10. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY SCORE, ANALYSIS, OR REPORT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY TRANSACTION; OR THAT USE OF THE SERVICE WILL RESULT IN ANY ACCEPTED OFFER, CLOSED TRANSACTION, PRICE, APPRAISAL VALUE, OR OTHER OUTCOME. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DOUBLE OUGHT LLC OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, COMMISSIONS, BUSINESS, GOODWILL, OR DATA, OR FOR ANY LOST, REJECTED, OR UNDERPRICED OFFER, FAILED OR DELAYED TRANSACTION, OR CLIENT CLAIM, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN YOU AND US, APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND APPLY TO THE FULLEST EXTENT PERMITTED IN YOUR JURISDICTION. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW, SUCH AS LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT.

12. Indemnification

You agree to defend, indemnify, and hold harmless Double Ought LLC and its members, managers, officers, employees, contractors, and licensors from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your Content, including any personal information about buyers, sellers, or other parties that you enter; (b) your use of the Service or any output, including any score, recommendation, or report; (c) your distribution of any output to any person, including presenting or delivering a report to your clients, the other side of a transaction, or anyone else, and any reliance by those people on it; (d) advice you give or decisions made in any transaction; (e) your breach of these Terms or of any representation in Section 3; (f) your violation of any law, including fair-housing, real estate licensing, lending, or privacy laws; or (g) any dispute between you and your client, your brokerage, or any other party to a transaction.

We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any such matter in a way that imposes obligations on us without our written consent.

13. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first. Before starting arbitration or any other proceeding, you agree to send written notice of the dispute to support@offersignal.ai or to the notice address in Section 17, and to make a good-faith effort to resolve it with us for at least thirty (30) days.

Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules or, if you are found to be a consumer, its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitrator will apply the law described in Section 14 and may award the same individual relief a court could award. Judgment on the award may be entered in any court of competent jurisdiction. The arbitration will be conducted in Spokane County, Washington, or by video or telephone at either party’s election.

Exceptions. Either party may (a) bring an individual claim in small-claims court in Spokane County, Washington, if the claim qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or to stop unauthorized use of the Service.

CLASS-ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court under Section 14, and the remainder of this Section will still apply.

Opt-out. You may opt out of this arbitration agreement by emailing support@offersignal.ai with the subject line "Arbitration Opt-Out," your name, and your account email within thirty (30) days after you first accept these Terms. Opting out does not affect any other part of these Terms.

JURY-TRIAL WAIVER. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

14. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Washington and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 13, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Spokane County, Washington, and you waive any objection to that venue.

15. Time Limit on Claims

To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim arises, or it is permanently barred.

16. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, engage in fraudulent or unlawful activity, create risk or legal exposure for us, or fail to pay fees when due. You may stop using the Service and cancel your subscription at any time. Sections 6 through 15 and 17 through 19 survive termination.

Following termination or a deletion request, we may delete Your Content as described in the Privacy Policy. You are responsible for downloading any reports you wish to keep before your account closes.

17. Notices

Legal notices to us must be sent to support@offersignal.ai and by mail to: Double Ought LLC, c/o Northwest Registered Agent LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States. We may send notices to you at the email address on your account, and you agree that such notices satisfy any legal requirement that notice be in writing.

18. Changes to the Service or These Terms

We may modify the Service, plans, and features at any time. We may also update these Terms; if we make material changes, we will give notice by email or in the Service at least fourteen (14) days before they take effect, except that changes required by law or that address new features may take effect immediately. Your continued use after the effective date constitutes acceptance. If you do not agree to updated Terms, stop using the Service and cancel your subscription before they take effect.

19. General

These Terms, together with our Privacy Policy and any plan-specific terms presented at purchase, are the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. There are no third-party beneficiaries of these Terms; in particular, no buyer, seller, or other recipient of a report has any rights under them.

20. Contact

Questions about these Terms: Double Ought LLC (d/b/a OfferSignal), support@offersignal.ai, or by mail at the notice address in Section 17.